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Important information for the guest

ECO-FRIENDLY PROTOCOL

• Cleaning must be requested by placing the corresponding sign on the door of the room, on the outside.

• Every day, millions of liters of water and millions of tons of detergent are used to wash bed linen in hotels. To avoid excessive daily use of water and continue collaborating with our environment, we ask that you please leave the towels on the floor of the room when you want a replacement.

Help us taking care of the environment!

Our hotel is the only one in Playa del Carmen with 35% renewable energy, thanks to the use of solar panels.

 

PARKING LOT

If you bring a car we have a parking service subject to availability, at a cost of $100 Mexican pesos per day. In case there is no space in the Hotel, in Playa del Carmen the parking meter is already in force. We recommend you download the App (Mueve Ciudad) to facilitate your stay.

 

HELP LINES

Reception: 0

Reservations: 506 (Hours from 8:00 a.m. to 5:00 p.m.)

YOUR RESORT FEE INCLUDES

• American Breakfast (served from 8am to 11am). We request that you schedule your breakfast hours in your registry, to avoid crowds.

• Unlimited Free Bar (Open Bar) of national beer and wine (served in our rooftop area from 12pm to 6pm).

• Access to Beach Club.

• 2 for 1 in BARISTA.

• WiFi (high speed).

• Luxury amenities in the room.

• Environmental tax.

• Service included.

SERVICES 

• Check In: ​​3:00 pm.

• Check Out: 12:00 pm.

• Bilingual staff.

• Elevator.

• 24 hour reception.

• Groups, Bachelorette parties (or), Private Events.

• LGBTTT+ friendly.

• Pool and terrace.

• Restaurant, cafeteria and Lobby Bar.

• WiFi in rooms and areas.

EXTRA SERVICES WITH ADDITIONAL COST

• Check In Early.

• Check out Late.

• Laundry service.

• Room decoration for anniversaries, celebrations, etc.

• Birthday cake.

• Bottle of sparkling wine.

• Room Service from the à la carte menu.

• Sale of Souvenirs.

• Filling of minibar additional to that provided upon arrival and depending on the category.

• Parking service per day.

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ROOFTOP (POOL BAR)

Enjoy a wide variety of beers, drinks and cocktails while you sunbathe in our pools. The Rooftop of the Reina Roja Hotel has a topless area for that perfect tan.

We have an indoor pool, located in front of the Lobby Bar and a games area.

 

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